Manager - Operations
Winston Salem, NC
The Operations Manager will oversee day to day operations across multiple offices within respective region - including district P&L responsibility, execution on key operational initiatives, team/leadership development, designing and implementing operational strategy and driving areas for growth. The position creates and maintains a highly functioning team environment, maintains high patient experience, and ensures a quality-oriented workforce
ABM Culture
· Compensation: Competitive base salary, uncapped earnings & sign-on bonus
· Benefits: Robust & generous package including CME Allowance
Responsibilities
Leads the development and implementation of all operations strategies and tactics for the region consistent with business wide objectives
Provides effective leadership for all employees by establishing open communication, mentoring, training, coaching, and articulating clearly defined goals and objectives
Creates a positive team atmosphere while developing and sustaining a culture of excellence in customer service and patient satisfaction by visiting all front offices (on average) at a minimum of once a month
Develops and implements successful strategies regarding labor, occupancy growth, revenue growth, expense control, and quality of services, and review and redirect activity, if necessary
Executes on new market/business development strategies under direction of Director of Operations
Develops, defines and analyzes key performance indicators (KPI), including but not limited to P&L results, using a variety of data sources and then acts on them
Establish and maintain relationships with key players and partnerships in local geography
Partner with clinical support leadership to improve delivery of care
Collaborate cross-functionally to support recruitment and retention of clinicians
Serves as liaison to referring providers and groups in respective region
Ensures policies, practices, and procedures comply with administrative, legal and regulatory requirements
Qualifications
BS/BA degree in healthcare administration or four years of position related experience in lieu of degree.
Minimum of five years of management experience in an operations management role, with demonstrated success in meeting financial goals.
Experience managing a multi-site team with proven results.
Healthcare administration experience including managing healthcare professionals preferred.
Excellent leadership skills with adaptable leadership style.
Strong experience in client services/client facing roles with strong presentation and communication skills.
Experience working in an entrepreneurial/innovative organization.
Strong project management, organizational and strategic thinking skills.
Intermediate proficiency with Microsoft Office (Outlook, Excel, and Word); multiline phone experience; accurate typing/data entry skills.
Exceptional interpersonal skills, including the ability to establish and maintain effective relationships with patients, physicians, management, staff, and other customers.
Excellent oral and written communication skills.
Strong attention to detail with the ability to prioritize and multitask.
