We are seeking a reliable and motivated Front Office Coordinator. The candidate will be the front office support for patients and clinicians as a whole. You will be responsible for patient management, checking in/out, answering questions regarding patient insurance coverage and benefits and more. Candidate must be detail-oriented, be able to multitask, have a pleasant personality, be a team player, and possess professional etiquette.
Responsibilities
- Greeting and checking in/out patients in a courteous manner, including going over explanation of benefits and collection of co-payments, deductibles, co-ins, balances etc.
- Providing patients with initial intake paperwork and evaluating paperwork after completion
- Ordering and organizing supplies
- Working with building management to coordinate facilities
- Accepting furniture and other office deliveries; sometimes building small furniture
- Coordinating with set-up and implementation of janitorial staff
- Helping to coordinate IT setup and maintenance while working with our IT vendors
- Answering calls
- Scheduling and rescheduling appointments
- Answering emails and patient messages via Patient Portal
- Maintaining office upkeep and making sure common space is clean and clutter free
- Handling office mail
- Managing electronic patient forms
Qualifications
- High School Diploma or equivalent
- 2+ years of experience in a front desk setting
- Possess prior knowledge of OSHA/HIPAA requirements is preferred
- Previous experience with EMR/EHR
- Ability to work independently and as a team member
- Strong communication skills, both written and verbal
- Ability to multi-task
- Qualified candidates must be legally authorized to be employed in the United States