The IT Specialist Intern is an educational internship position designed to support key IT functions within a healthcare organization. This role contributes to operational efficiency by assisting with IT documentation, process improvements, equipment tracking, user support, and basic scripting tasks. The intern will work closely with IT staff to help streamline systems, improve internal knowledge resources, and participate in day-to-day support operations.
This internship is intended for academic credit only and provides students in IT programs with hands-on exposure to healthcare IT environments, tools, and administrative processes.
Responsibilities
Documentation & Knowledgebase Development
· Draft and organize IT documentation for common user issues, workflows, and FAQs.
· Work with the IT team to identify documentation gaps based on support trends.
System Efficiency & Research
· Research tools, technologies, and process improvements to support more efficient IT operations.
· Provide recommendations on hardware or software solutions based on cost and effectiveness.
· Collaborate with team members on internal projects to improve workflows and reduce manual processes.
IT Support & Asset Management
· Assist with asset tagging and logging of IT equipment, including laptops, monitors, and peripherals.
· Support hardware setup, deployment, and recovery for onboarding and offboarding staff.
· Help maintain inventory systems to ensure up-to-date hardware tracking.
Intranet Review & Redesign
· Evaluate the current structure of the organization’s internal intranet, which hosts documents, forms, and other shared resources.
· Identify opportunities to improve usability, organization, and content accessibility.
· Create wireframes, mockups, or structured proposals for an improved intranet experience.
Automation & Scripting
· Assist with developing PowerShell scripts to support automation tasks in systems such as Azure Active Directory and Microsoft Intune.
· Document scripts for team use and future reference.
Security Best Practices Content Development
· Help create internal content promoting secure technology use (e.g., phishing, passwords, MFA).
· Work with IT to identify common issues and draft user-friendly guidance for the intranet or internal updates.
Qualifications
· Enrolled in a college or university IT-related program.
· Strong written communication and attention to detail.
· Familiar with Microsoft 365, Windows, and general IT concepts.
· Able to research, organize, and present information clearly.
· Self-motivated and able to work independently or with guidance.
· Willing to learn new systems and contribute to process improvements.
