The Operations Manager will oversee day to day operations across multiple offices within respective region – including district P&L responsibility, execution on key operational initiatives, team/leadership development, designing and implementing operational strategy and driving areas for growth. The position creates and maintains a highly functioning team environment, maintains high patient experience, and ensures a quality-oriented workforce
Responsibilities
- Leads the development and implementation of all operations strategies and tactics for the region consistent with business wide objectives
- Provides effective leadership for all employees by establishing open communication, mentoring, training, coaching, and articulating clearly defined goals and objectives
- Creates a positive team atmosphere while developing and sustaining a culture of excellence in customer service and patient satisfaction by visiting all front offices (on average) at a minimum of once a month
- Develops and implements successful strategies regarding labor, occupancy growth, revenue growth, expense control, and quality of services, and review and redirect activity, if necessary
- Executes on new market/business development strategies under direction of Director of Operations
- Develops, defines and analyzes key performance indicators (KPI), including but not limited to P&L results, using a variety of data sources and then acts on them
- Establish and maintain relationships with key players and partnerships in local geography
- Partner with clinical support leadership to improve delivery of care
- Collaborate cross-functionally to support recruitment and retention of clinicians
- Serves as liaison to referring providers and groups in respective region
- Ensures policies, practices, and procedures comply with administrative, legal and regulatory requirements
Qualifications
- BS/BA degree in healthcare administration or four years of position related experience in lieu of degree.
- Minimum of five years of management experience in an operations management role, with demonstrated success in meeting financial goals.
- Experience managing a multi-site team with proven results.
- Healthcare administration experience including managing healthcare professionals preferred.
- Excellent leadership skills with adaptable leadership style.
- Strong experience in client services/client facing roles with strong presentation and communication skills.
- Experience working in an entrepreneurial/innovative organization.
- Strong project management, organizational and strategic thinking skills.
- Intermediate proficiency with Microsoft Office (Outlook, Excel, and Word); multiline phone experience; accurate typing/data entry skills.
- Exceptional interpersonal skills, including the ability to establish and maintain effective relationships with patients, physicians, management, staff, and other customers.
- Excellent oral and written communication skills.
- Strong attention to detail with the ability to prioritize and multitask.
